'Magic Wedding Dress' is a professional custom made wedding dress company. We aim to provide you with premium quality wedding dresses at reasonable prices and give you a top quality service. In order to offer you secure and enjoyable online shopping experience, we have launched a 'Free Exchange & Return' policy.
All rights to interpret are reserved by 'Magic Wedding Dress'.
Exchange |
Return |
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| Notice |
1. 1. Customers wishing to make any exchanges or returns, please email us at: service@magicweddingdress.com within 48 hours to make an application. If the request is made after the initial 48 hours, then we at 'Magic Wedding Dress' have the right to refuse any returns or exchanges. Please remember that once you have signed for the package, we have the right to refuse any returns without granted permission! You will also be responsible for any payment losses beyond this point. 2. We don't accept any subjective and unreasonable reasons for exchanges or return. 3. Exchange: We will alter or make a new dress for you, once the dress has been returned. 4. Return: We will give you a refund upon receiving the dress, note the dress must be kept in the original condition, with no marks or alterations made to it. Please contact us for more details if you are unsure about anything. |
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| You need pay | 1. Return shipping fee (from your postal address to 'Magic Wedding Dress') | 1. Return shipping fee of £30 (from Magic Wedding Dress to your postal address) 2. Return shipping fee (from your postal address to 'Magic Wedding Dress'), you can choose a shipping courier of your choice. |
| You needn't pay | 1. Restocking fee of the original item 2. The cost of any dress modifications 3. Shipping fee for the exchanged dress ( from 'Magic Wedding Dress' to your postal address) |
Restocking fee of the original item |
| Processing time | Altering a dress will take between 5~7 working days To make a new dress it will take between 25~30 working days |
2. From upon receiving your dress, it will take around 3~5 working days |
